{"id":4582,"date":"2025-10-08T08:43:39","date_gmt":"2025-10-08T08:43:39","guid":{"rendered":"https:\/\/campingclash.com\/return-and-refund-policy\/"},"modified":"2026-09-11T09:40:55","modified_gmt":"2026-09-11T09:40:55","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/campingclash.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4582\" class=\"elementor elementor-4582 elementor-4091\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abbb881 e-flex e-con-boxed e-con e-parent\" data-id=\"abbb881\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b645706 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b645706\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. Data Controller and Contact Information<\/h3>\n\n<strong>NEZIRAJ SCALING LLC<\/strong><br \/>30 N Gould St Ste R<br \/>Sheridan, WY 82801<br \/>USA\n\n<br><br>\nIf you have any questions about returns or refunds, you may contact our <strong>customer service using the contact options provided on the website<\/strong>.\n\n<hr>\n\n<h3>2. Right of Withdrawal (for Private Customers)<\/h3>\nThe buyer has the right to withdraw from the purchase contract <strong>within 14 days<\/strong> of receiving the goods <strong>without giving any reason<\/strong>.\n\nTo exercise this right, the customer must:\n<ul>\n  <li>Send a written notice using the contact options provided on the website and provide the following information:\n    <ul>\n      <li>Order number<\/li>\n      <li>First and last name<\/li>\n      <li>Products to be returned<\/li>\n    <\/ul>\n  <\/li>\n  <li>Wait for the <strong>return authorization<\/strong><\/li>\n  <li>Return the products <strong>within 14 days<\/strong><\/li>\n<\/ul>\n\n<hr>\n\n<h3>3. Conditions for a Refund<\/h3>\nA refund will only be accepted if:\n<ul>\n  <li>the product is <strong>intact, unused<\/strong> and in the <strong>original packaging<\/strong><\/li>\n  <li>all labels or seals have <strong>not been removed<\/strong><\/li>\n  <li>there are no <strong>damages or signs of wear<\/strong><\/li>\n  <li>all accessories are included<\/li>\n<\/ul>\n\nReturns of products that are not accepted include those that:\n<ul>\n  <li>have been used or exposed to external conditions<\/li>\n  <li>were purchased on sale (except in the case of defects)<\/li>\n  <li>are personalized or custom-made<\/li>\n<\/ul>\n\n<hr>\n\n<h3>4. Refund Procedure<\/h3>\nAfter receiving and inspecting the return, the amount will be refunded within <strong>7\u201310 business days<\/strong> using the same payment method.\n\nThe refund applies only to the product price, <strong>excluding shipping costs<\/strong>, except in cases of:\n<ul>\n  <li>shipping errors<\/li>\n  <li>defective or damaged products<\/li>\n<\/ul>\n\n<hr>\n\n<h3>5. Defective or Damaged Products<\/h3>\nIf a product is defective or damaged, the customer must report this <strong>within 48 hours<\/strong> using the contact options provided on the website.\n\n<ul>\n  <li>Order number<\/li>\n  <li>Photos of the issue<\/li>\n  <li>Description of the issue<\/li>\n<\/ul>\n\nWe offer:\n<ul>\n  <li><strong>Free replacement<\/strong> or<\/li>\n  <li><strong>Full refund<\/strong><\/li>\n<\/ul>\n\n<hr>\n\n<h3>6. Refund Processing Time<\/h3>\nRefunds are processed within <strong>7\u201310 business days<\/strong>.\n\nThe time frame may vary depending on the payment provider. Confirmation will be sent by email. \n\n<hr>\n\n<h3>7. Return Shipping Costs<\/h3>\nThe customer bears the return shipping costs, except if:\n<ul>\n  <li>the product is defective or delivered incorrectly<\/li>\n  <li>the return is due to an error on our part<\/li>\n<\/ul>\n\nIn these cases, the costs will be covered.\n\n<hr>\n\n<h3>8. Exceptions to the Right of Withdrawal<\/h3>\nThe right of withdrawal does not apply to:\n<ul>\n  <li>opened hygiene products<\/li>\n  <li>custom-made or personalized items<\/li>\n  <li>perishable products<\/li>\n<\/ul>\n\n<hr>\n\n<h3>9. Order Errors or Non-Delivery<\/h3>\nIn case of problems, contact us <strong>within 7 days<\/strong> using the contact options provided on the website.\n\nWe offer a replacement or refund at no additional cost.\n\n<hr>\n\n<h3>10. Contact for Support<\/h3>\n\n<strong>NEZIRAJ SCALING LLC<\/strong><br \/>30 N Gould St Ste R<br \/>Sheridan, WY 82801<br \/>USA\n\n<br><br>\nOur customer service is available <strong>Monday to Friday<\/strong>.\n\n<hr>\n\n<h3>11. Updates to the Refund Policy<\/h3>\nThis policy may be changed at any time.\n\nThe current version is available at\n<strong><a href=\"https:\/\/campingclash.com\/en\/\" target=\"_blank\" rel=\"noopener\">www.campingclash.com<\/a><\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Data Controller and Contact Information NEZIRAJ SCALING LLC30 N Gould St Ste RSheridan, WY 82801USA If you have any<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4582","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/pages\/4582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/comments?post=4582"}],"version-history":[{"count":4,"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/pages\/4582\/revisions"}],"predecessor-version":[{"id":4793,"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/pages\/4582\/revisions\/4793"}],"wp:attachment":[{"href":"https:\/\/campingclash.com\/en\/wp-json\/wp\/v2\/media?parent=4582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}