1. Data Controller and Contact Information

NEZIRAJ SCALING LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA

If you have any questions about returns or refunds, you may contact our customer service using the contact options provided on the website.

2. Right of Withdrawal (for Private Customers)

The buyer has the right to withdraw from the purchase contract within 14 days of receiving the goods without giving any reason. To exercise this right, the customer must:
  • Send a written notice using the contact options provided on the website and provide the following information:
    • Order number
    • First and last name
    • Products to be returned
  • Wait for the return authorization
  • Return the products within 14 days

3. Conditions for a Refund

A refund will only be accepted if:
  • the product is intact, unused and in the original packaging
  • all labels or seals have not been removed
  • there are no damages or signs of wear
  • all accessories are included
Returns of products that are not accepted include those that:
  • have been used or exposed to external conditions
  • were purchased on sale (except in the case of defects)
  • are personalized or custom-made

4. Refund Procedure

After receiving and inspecting the return, the amount will be refunded within 7–10 business days using the same payment method. The refund applies only to the product price, excluding shipping costs, except in cases of:
  • shipping errors
  • defective or damaged products

5. Defective or Damaged Products

If a product is defective or damaged, the customer must report this within 48 hours using the contact options provided on the website.
  • Order number
  • Photos of the issue
  • Description of the issue
We offer:
  • Free replacement or
  • Full refund

6. Refund Processing Time

Refunds are processed within 7–10 business days. The time frame may vary depending on the payment provider. Confirmation will be sent by email.

7. Return Shipping Costs

The customer bears the return shipping costs, except if:
  • the product is defective or delivered incorrectly
  • the return is due to an error on our part
In these cases, the costs will be covered.

8. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:
  • opened hygiene products
  • custom-made or personalized items
  • perishable products

9. Order Errors or Non-Delivery

In case of problems, contact us within 7 days using the contact options provided on the website. We offer a replacement or refund at no additional cost.

10. Contact for Support

NEZIRAJ SCALING LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA

Our customer service is available Monday to Friday.

11. Updates to the Refund Policy

This policy may be changed at any time. The current version is available at www.campingclash.com.